Specialty Products (ESP) site and various related services (together
referred to as the “site”). ESP, the provider of the site (referred to
as “us” or “we”), is committed to protecting your privacy online. Please
read the information below to learn the following regarding your use of
What information do we collect from you?
Where do we collect information from you and how do we use it?
With whom do we share your information?
How can you update, correct or delete your Personally Identifiable
What are your choices regarding collection, use and distribution of
What security precautions are in place to protect against the loss,
misuse or alteration of your information?
Do we use “cookies”?
What should you know about privacy policies and data collection at
any third party sites accessible from our site?
hat else should you know about your privacy online?
Use, and by accessing or using our site, you agree to be bound by all of
its terms and conditions. If you do not agree to these terms, please do
not access or use this site. We reserve the right to change this Privacy
Policy at any time. Such changes, modifications, additions or deletions
shall be effective immediately upon notice thereof, which may be given
by means including, but not limited to issuing an e-mail to the e-mail
address listed by registered users and posting the revised Policy on
this page. You acknowledge and agree that it is your responsibility to
maintain a valid e-mail address as a registered user, review this site
and this Policy periodically and to be aware of any modifications. Your
continued use of the site after such modifications will constitute your:
(a) acknowledgment of the modified Policy; and (b) agreement to abide
and be bound by the modified Policy.
1. What information do we collect from you?
In order to better provide you with our numerous services, we collect two
types of information about our users: Personally Identifiable Information
and Non-Personally Identifiable Information. Our primary goal in
collecting information from you is to provide you with a smooth,
efficient, and customized experience while using our site.
Personally Identifiable Information: This refers to information that lets
us know the specifics of who you are. When you engage in certain
activities on this site, such as registering for a membership, ordering a
product or service, submitting content and/or posting content in
discussion forums or other public areas, entering a contest or
sweepstakes, filling out a survey, or sending us feedback, we may ask you
to provide certain information about yourself by filling out and
submitting an online form. It is completely optional for you to engage in
these activities. If you elect to engage in these activities, however, we
may ask that you provide us personal information, such as your first and
last name, mailing address (including zip code), e-mail address, employer,
job title and department, telephone and facsimile numbers, and other
personal identifying information. When ordering products or services on
the site, you may be asked to provide a credit card number. Depending upon
the activity, some of the information we ask you to provide is identified
as mandatory and some as voluntary. If you do not provide the mandatory
data with respect to a particular activity, you will not be able to engage
in that activity.
Non-Personally Identifiable Information: This refers to information that
does not by itself identify a specific individual. We gather certain
information about you based upon where you visit on our site in several
ways. This information is compiled and analyzed on both a personal and an
aggregated basis. This information may include the Web site’s Uniform
Resource Locator (“URL”) that you just came from, which URL you go to
next, what browser you are using, and your Internet Protocol (“IP”)
address. An URL is the global address of documents and other resources on
the World Wide Web. An IP address is an identifier for a computer or
device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”)
network, such as the World Wide Web. Networks like the Web use the TCP/IP
protocol to route information based on the IP address of the destination.
In other words, an IP address is a number that is automatically assigned
to your computer whenever you are surfing the web, allowing web servers to
locate and identify your computer. Computers require IP addresses in order
for users to communicate on the Internet.
2. Where do we collect information from you and how do we use it?
We do not collect any Personally Identifiable Information about you unless
you voluntarily provide it to us. You provide certain Personally
Identifiable Information to us when you: (a) register for our services and
register your e-mail address with us; (b) enter sweepstakes or contests
sponsored by us or one of our partners; (c) sign up for special offers
from selected third parties; (d) send e-mail messages, submit forms or
transmit other information by telephone or letter; or (e) submit your
credit card or other payment information when ordering and purchasing
products and services on our site. We may also collect information from
you at other points on our site that state that such information is being
In addition, we may also collect, or our third party ad server and/or
content server may collect, certain Non-Personally Identifiable
Information. This information is ultimately stored in the form of store
categories, and, in some cases, specific URLs. We use your IP address to
diagnose problems with our servers, software, to administer our site and
to gather demographic information. Our third party ad servers will also
provide us with summary, but not individual, reports that will tell us how
many ads were presented and clicked upon at our site.
We will primarily use your Personally Identifiable Information to provide
our services to you, as required by our agreements with you. We will also
use Personally Identifiable Information to enhance the operation of our
site, fill orders, improve our marketing and promotional efforts,
statistically analyze site use, improve our product and service offerings,
and customize our site’s content, layout, and services. We may use
Personally Identifiable Information to deliver information to you and to
contact you regarding administrative notices. We may also use Personally
Identifiable Information to resolve disputes, troubleshoot problems and
Terms and Conditions, and this Private Policy.
3. With whom do we share your information?
We do not sell, trade, or rent your Personally Identifiable Information to
others. We do provide some of our services through contractual
arrangements with affiliates, services providers, partners and other third
parties. We and our service partners use your Personally Identifiable
Information to operate our sites and to deliver their services. For
example, we must release your credit card information to the card-issuing
bank to confirm payment for products and services purchased on this site;
release your address information to the delivery service to deliver
products that you ordered; and provide order information to third parties
that help us provide customer service.
We will encourage our service partners to adopt and post privacy policies.
However, the use of your Personally Identifiable Information by our
service partners is governed by the privacy policies of those service
partners, and is not subject to our control.
Occasionally we may be required by law enforcement or judicial authorities
to provide Personally Identifiable Information to the appropriate
governmental authorities. We will disclose Personally Identifiable
Information upon receipt of a court order, subpoena, or to cooperate with
a law enforcement investigation. We fully cooperate with law enforcement
agencies in identifying those who use our services for illegal activities.
We reserve the right to report to law enforcement agencies any activities
that we in good faith believe to be unlawful.
We may also provide Non-Personally Identifiable Information about our
customers’ sales, traffic patterns, and related site information to third
party advertisers, but these statistics do not include any Personally
4. How can you update or correct your Personally Identifiable
We believe you should have the ability to access and edit the Personally
Identifiable Information that you have provided to us. You may change any
of your Personally Identifiable Information in your account online at any
time by linking to your account in accordance with instructions posted
elsewhere on this site. You may also access and correct your personal
information and privacy preferences by writing us at:
Engineered Specialty Products 3295 Cobb International Boulevard NW
Kennesaw, GA 30152
Please include your name, address, and/or e-mail address when you contact
We encourage you to promptly update your Personally Identifiable
Information if it changes. You may ask to have the information on your
account deleted or removed; however, because we keep track of past
transactions, you cannot delete information associated with past
transactions on this site. In addition, it may be impossible to completely
delete your information without some residual information because of
5. What are your choices regarding collection, use, and distribution of
We may, from time to time, send you e-mail regarding our products and
services. In addition, if you indicated upon registration that you are
interested in receiving offers or information from us and our partners, we
may occasionally send you direct mail about products and services that we
feel may be of interest to you. Only ESP (or agents working on behalf of
ESP and under confidentiality agreements) will send you these direct
mailings and only if you indicated that you do not object to these offers.
If you do not want to receive such mailings, simply tell us when you give
us your personal information. Or, at any time you can easily edit your
account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described below. By
modifying your browser preferences, you have the choice to accept all
cookies, to be notified when a cookie is set, or to reject all cookies. If
you choose to reject all cookies some parts of our site may not work
properly in your case.
6. What security precautions are in place to protect against the loss,
misuse, or alteration of your information?
At our site you can be assured that your Personally Identifiable
Information is secure, consistent with current industry standards. The
importance of security for all Personally Identifiable Information
associated with our user is of utmost concern to us. Your Personally
Identifiable Information is protected in several ways. Access by you to
your Personally Identifiable Information is available through a password
and unique customer ID selected by you. This password is encrypted. We
recommend that you do not divulge your password to anyone. In addition,
your Personally Identifiable Information resides on a secure server that
only selected ESP personnel and contractors have access to via password.
We encrypt your Personally Identifiable Information and thereby prevent
unauthorized parties from viewing such information when it is transmitted
Personal information that you provide that is not Personally Identifiable
Information also resides on a secure server and is only accessible via
password. Since this information is not accessible from outside ESP you
will not be asked to select a password in order to view or modify such
In order to most efficiently serve you, credit card transactions and order
fulfillment are handled by established third party banking, processing
agents and distribution institutions. They receive the information needed
to verify and authorize your credit card or other payment information and
to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless
network can be guaranteed to be 100% secure. As a result, while we strive
to protect your Personally Identifiable Information, you acknowledge that:
(a) there are security and privacy limitations of the Internet which are
beyond our control; (b) the security, integrity and privacy of any and all
information and data exchanged between you and us through this site cannot
be guaranteed; and (c) any such information and data may be viewed or
tampered with in transit by a third party.
7. Do we use “cookies”?
When you use our site we will store cookies on your computer in order to
facilitate and customize your use of our site. A cookie is a small data
text file, which a Web site stores on your computer’s hard drive (if your
Web browser permits) that can later be retrieved to identify you to us.
Our cookies store randomly assigned user identification numbers, the
country where you are located, and your first name to welcome you back to
our site. The cookies make your use of the site easier, make the site run
more smoothly and help us to maintain a secure site. You are always free
to decline our cookies if your browser permits, but some parts of our site
may not work properly in that case.
We may use an outside ad serving company to display banner advertisements
on our site. As part of their service, they will place a separate cookie
on your computer. We will not provide any third-party ad server with any
of your Personally Identifiable Information or information about your
purchases. We and our third party ad server will collect and use
Non-Personally Identifiable Information about you, such as your IP
address, browser type, the server your computer is logged onto, the area
code and zip code associated with your server and whether you responded to
a particular ad. Other advertisers may also place banner ads on our site
in the same manner as above, but we will not disclose any Personally
Identifiable Information to them.
8. What should you know about privacy policies and data collection at
any third party sites accessible from our site?
addresses the use and disclosure of information we collect from you. Other
sites accessible through our site have their own privacy policies and data
collection, use and disclosure practices. Please consult each site’s
third parties. Additionally, other companies which place advertising on
our site may collect information about you when you view or click on their
of information. You should contact these advertisers directly if you have
any questions about their use of the information that they collect.
9. What else should you know about your privacy online?
You must be at least 18 years old to have our permission to use this site.
Our policy is that we do not knowingly collect, use or disclose Personally
Identifiable Information about visitors that are under 18 years of age.
You should also be aware that when Personally Identifiable Information is
voluntarily disclosed (i.e. your name, e-mail address, etc.) in the
discussion forums or other public areas on this site, that information,
along with any information disclosed in your communication, can be
collected and used by third parties and may result in unsolicited messages
from third parties. Such activities are beyond our control and this Policy
does not apply to such information. Any submissions to chat rooms or other
public areas on this site are accepted with the understanding that they
are accessible to all third parties. If you do not want your comments to
be viewed by third parties, you are advised not to make any submissions.
Ultimately, you are solely responsible for maintaining the secrecy of your
password and/or account information. Please be careful and responsible
whenever you’re online.
site, or your dealings with this site, please contact us by sending a
Engineered Specialty Products Attn: Privacy Compliance Officer 3295 Cobb
International Boulevard NW Kennesaw, GA 30152
You may also contact us by e-mail at